Topics covered  

Installation & Deployment Microsoft Dynamics CRM Components Planning the Implementation of Microsoft Dynamics CRM 4.0 Microsoft Dynamics CRM Server Installation Microsoft Dynamics CRM E-mail Router Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook Redeploying Microsoft Dynamics CRM 4.0 Upgrading to Microsoft Dynamics CRM 4.0 Uninstalling and Repairing Microsoft Dynamics CRM 4.0   Applications Using Microsoft Dynamics CRM in a Global Market The Customer-centered View Using the Microsoft Dynamics CRM Client for Outlook An Introduction to Sales Opportunity Management Managing Leads Using the Product Catalog Sales Order Processing Sales Reporting Understanding Marketing Campaigns Planning and Creating Marketing Campaigns Managing Marketing Campaigns Understanding Service Management Managing Contracts Managing Cases Creating a Knowledge Base Managing Service Queues Service Scheduling Life Cycle Scheduling Services For Your Customers Maintaining Users and Resources

Customization & Configuration Creating Your Organizational Structure Configuring Security Configuring Users and Teams Configuring Organizational Settings Customizing Microsoft Dynamics CRM Overview Customizing Forms and Views Customizing Entities and Attributes Customizing Relationships and Mappings Renaming Entities and Translating Customizations Maintaining Organizations Through Deployment Manager Introduction to Advanced Customizations